Paparoa Beach Hideaway Payment and Cancellation Policy

Payment and Cancellation Policy

Effective Date: May 2021

All payments will be processed 7 days prior to arrival.  Room rate includes GST of 15% and credit card processing fees

Full Credit Card details are required to secure bookings.  Credit card details are stored securely.  All payments are processed through Windcave secure payment gateway.

Credit Card details are held and will be charged for lost keys, willful damage, nights the room is available due to guest damage, theft, additional cleaning, smoking inside, inappropriate behaviour, breaching terms, cancellations within 7 days of the booking arrival, and no shows.

We recommend you have your own Travel Insurance to cover cancellation for unforeseen situations such as adverse weather events.

Terms and conditions

Full Credit Card details are required to secure all bookings. All reservation requests are subject to confirmation. 

Use of facilities prior to check-in time of 2 pm or after check-out time of 10 am may incur additional charges.

Guests are not to host day visitors while staying.  No responsibility is taken for the guest’s personal property left on the premises, but arrangements can be made for item returns at a cost to the guest.

Credit Card details are held and will be charged for lost keys, wilful damage, nights the room is unavailable due to guest damage, theft, additional cleaning, smoking inside, inappropriate behaviour, breaching terms, cancellations within 7 days of the booking arrival, and no shows.

Extra adults are charged $30 per person. The number of guests in your room is not to exceed the number made in the booking or additional charges will be made.

Children under 2 are accommodated for free.  Children aged 2 - 12  are charged at $30 per person.  A cot and linen are available for $25 per booking. 

Children are welcome but must be supervised by an adult at all times. Please be aware of water hazards on the property.

COVID 19

Covid safety plan available for this business here

Bookings maybe be cancelled by owners at short notice due to covid exposure or illness.  A full refund and apology will be issued.

DOG POLICY

Dogs are welcome by prior arrangement.  We accommodate up to 2 dogs per booking for a $25 fee. 

Dogs must be kept off furniture and bedding, but clean dogs are welcome inside and out.  They must be house trained and kept under control. Please be aware the property is not fully fenced.

CCTV

The driveway entrance is under 24 hr CCTV surveillance.  By agreeing to our terms and conditions you allow us to use these images are share them with 3rd parties if necessary.